Privacy Policy

Contact details

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your data protection rights include:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details at the top of this page.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
• Legitimate interests – we collect or use your information because it benefits you or our organisation without causing an undue risk of harm to anyone. Our legitimate interests are: responding to customer enquiries and providing floristry services.

Where we get personal information from

Directly from you — when you submit our online enquiries form or contact us directly.

How long we keep information

We retain customer enquiry and order details for up to 1 year, after which they are securely deleted.

Who we share information with

Data processors

Formspree – They receive and store customer enquiry submissions made through our website contact form.

Cookies

Cookies are small text files placed on your device by websites you visit. This website does not use any first-party cookies — we do not set cookies ourselves.

However, we use a small number of third-party services that may place cookies or make network requests when you visit our site:

• Google Fonts– We use Google Fonts to display typefaces on our site. When your browser loads our pages, it connects to Google's servers to download font files. Google may log your IP address and browser information as part of this. No cookies are set by Google Fonts when loaded this way. For more information, see Google's Privacy Policy.
• Font Awesome – We use Font Awesome to display icons on our site. This is loaded via a hosted kit script, which may set a session cookie to validate kit usage. No personal data is collected or shared. For more information, see Font Awesome's Privacy Policy.
• AOS (Animate On Scroll) – We use AOS to animate page elements as you scroll. This is a purely functional library and does not set cookies or collect any data.

You can control or disable cookies through your browser settings. Disabling third-party cookies will not affect your ability to use this website.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this page.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO: